I must warn you about this Citibank card.
So I told me to travel to the world, not to cancel my card. But a week before my trip started, they cancelled my card because they thought it had been leaked. Then I asked them, they promised to send me the card, but they sent it to the backstage of Citibank, so I never got it. Then I called them again and they told me they would deliver it to my hotel in three days, but I waited five days and there was still no sign of the card because they had written the address incorrectly.
There are other things. Every time I talk to them over the phone, they ask me for personal information for an hour, and then they ask me to pause and the connection stops. When you call back again, they will change another person. You have to repeat it.
So now I have Citibank in Brazil, near my hotel, and yesterday I went there with all my papers because I needed cash to pay, so they kept me waiting for two hours and asked Citibank in the United States to find out if I was qualified to take the money out. Then they finally gave me a note and told him to find the register I went to. He kept me waiting for 30 minutes. Finally, he told me I couldn’t get the money today.
So stay away from the bank because it is a hoax and they do it on purpose.